Purchase Terms

• Subsequent orders will be rejected if the goods are returned due to prolonged non-delivery or refusal of acceptance caused by failure to contact us in advance, or if you repeatedly request returns or order cancellations for personal reasons.
• Slight color discrepancies may exist between the product display and the physical item due to varying computer monitor calibrations. Your understanding is greatly appreciated.
• Our customer service team will proactively contact you in the event of product anomalies, stockouts or other contingencies. All shipping details are subject to the official delivery notification email you receive.
• Stockouts of pre-ordered products may occur during peak order periods such as discount seasons and promotional campaigns. Your understanding is greatly appreciated.
• Promotional details, including activity timelines, offers and product pricing, may vary between our online store and physical retail locations. Your understanding is greatly appreciated.
• Delivery address modifications will not be processed in principle once an order is placed or a reservation is confirmed. Please contact our customer service team promptly if an address change is absolutely necessary.

Applicable Population and Contraindications

• Applicable only to: Adult smokers or former smokers aged 18 and above.
• Strictly prohibited for use by: Minors, pregnant and lactating women, people with cardiovascular diseases, respiratory diseases, mental illnesses, or those allergic to ingredients such as nicotine/propanediol.
• It is forbidden to recommend, sell or transfer this product to minors.

Product Usage Safety

• Pre-use check: Before use, confirm that the device and pods are free from damage, leakage or abnormalities. Do not use the pod and contact customer service immediately if leakage, deformation or peculiar smell is found.
• Proper installation: Insert the pod into the device smoothly to ensure good contact; avoid excessive force to prevent damage.
• Avoid overuse: Do not take more than 10 consecutive puffs to prevent device overheating or dry mouth discomfort.
• Keep away from open fire and high temperature: Do not use near open fire. Do not place the product in direct sunlight, high-temperature environments (e.g., car dashboards) or close to heat sources (e.g., heaters, stoves).
• Water and moisture proof: All our products are not waterproof. Do not immerse it in liquid or use it in high-humidity environments such as bathrooms. Stop using it immediately and dry it thoroughly if it gets wet accidentally.

Charging and Maintenance

• Use original accessories: Only use the official matching charging cable and adapter; avoid inferior chargers to prevent device damage or potential safety hazards.
• Standard charging: Keep away from flammable and explosive materials when charging; do not leave the device charging unattended overnight. Unplug the power supply in a timely manner after full charge.
• Cleaning and maintenance: Wipe the device interface with a dry cloth regularly to avoid poor contact caused by e-liquid residue. Do not clean with water or chemical cleaners.

Health and Environmental Tips

• Our products contain nicotine, a highly addictive substance that may cause dependence with long-term use.
• Do not use our products in smoke-free areas (e.g., public transport, indoor public places, medical institutions, schools, etc.).
• Avoid using in front of children, pregnant women and non-smokers to prevent secondhand aerosol exposure.
• Dispose of used pods properly after use; do not discard them at will to avoid environmental pollution.

Emergency Handling

• Seek medical attention immediately if a pod or e-liquid is swallowed accidentally, and inform the doctor with the product packaging.
• Stop using the product immediately and breathe fresh air if symptoms such as dizziness, nausea, palpitations or difficulty breathing occur during use; seek medical attention if necessary.